Refund Policy

This policy explains when and how refunds are issued for Mindo Pro subscriptions. It supplements our Terms of Service. Mindo's Free plan costs nothing, so this policy only applies if you subscribe to Pro.

The yearly Pro plan includes a 7-day free trial. You won't be charged if you cancel before the trial ends. If you don't cancel, the trial converts to a paid yearly subscription and you are charged on the day it ends.

Pro is billed monthly ($3.99) or yearly ($29.99), in advance, at the price shown at checkout. Prices may be shown in your local currency. Subscriptions renew automatically at the end of each billing period until you cancel.

If you subscribed in the Android or iOS app, the payment was processed by Google or Apple, and refunds follow their policies. On Google Play you can request a refund yourself within 48 hours of the charge; after that, contact us and we will review your request. For the App Store, request a refund from Apple at reportaproblem.apple.com; we cannot issue App Store refunds ourselves.

If you subscribed at mindo.fun, the payment was processed by Paddle, our reseller and merchant of record. If you are not happy with Pro, contact us within 14 days of your first payment and we will refund it in full. Customers in the EU, UK and other regions with a statutory right of withdrawal also keep that right.

Outside the cases above, we do not refund the unused part of a billing period, including when you cancel mid-cycle or stop using Mindo before the period ends. Renewal charges are not refunded unless the law requires it or one of the exceptions below applies.

You can cancel anytime. On Android, cancel in the Google Play Store under Payments & subscriptions. On iPhone, cancel in Settings under your name → Subscriptions. On the web, open Manage subscription in Mindo's settings or use the link in your Paddle receipt email. Deleting the app does not cancel a subscription.

Pro stays active until the end of the period you have paid for, and you won't be charged again. After that your account returns to the Free plan. You keep all your projects and tasks; you just can't create new projects while you have 5 or more.

If you were charged in error, for example twice for the same period or after a confirmed cancellation, contact us within 60 days of the charge. Where the charge was incorrect, we will refund it, or help you get it refunded by Google or Apple.

If something looks wrong, please email us before disputing a charge with your bank. Most issues are resolved within a few business days. Charges for web purchases appear on your statement as PADDLE.NET followed by our name.

Where applicable, VAT or sales tax is included in the price and refunded with any approved refund. Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.

We may update this policy from time to time. The "last updated" date at the top shows when it last changed. Changes don't affect refunds for payments made before the change.

Questions about a charge or a refund? Email us at contact@mindo.fun and include the email address of your Mindo account.